Refund & Return Policy
Refund & Return Policy
We want you to feel confident when shopping with VelmiraFit.
30-Day Return Period
Eligible products may be returned within 30 days of delivery.
To be eligible for a return, the product must generally be unused, in its original condition, and returned with its original packaging and included accessories, where applicable.
Starting a Return
To request a return, contact support@velmirafit.com and include:
Your order number
The item you would like to return
The reason for your return
Photos if the product is damaged, defective, or incorrect
Please do not send a return without contacting us first. Approved returns will be provided with return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible so we can review the issue and provide an appropriate resolution.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, health, safety, personalization, or other reasons. Any product-specific restrictions will be disclosed where applicable.
Return Shipping
Unless the product is confirmed to be damaged, defective, incorrect, or otherwise covered by us, customers may be responsible for return shipping costs.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. After a refund is issued, your bank or payment provider may require additional time to post the funds to your account.
Original shipping charges, where applicable, may not be refundable except where required by law or where the return results from our error.
Cancellations and Order Changes
If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee cancellation or modification once processing has begun.
Contact
For return and refund questions: